Terms & Conditions

The Flamingo Club is designed to provide preventative plumbing maintenance, exclusive member discounts, and priority service for residential customers. Membership benefits are available only while the membership is active and payments are current.

Membership benefits apply only to the enrolled customer and service address unless otherwise approved by Flamingo Plumbing & Backflow.

Benefits have no cash value and cannot be exchanged for cash or transferred to another property or individual.

Flamingo Club memberships are valid for 12 months from the date of enrollment.

Memberships may be billed monthly or annually, depending on the option selected during enrollment.

Membership benefits remain active as long as the membership is current and payments are up to date.

By enrolling in the Flamingo Club, you authorize Flamingo Plumbing & Backflow to charge the payment method provided for the selected membership plan.

Monthly memberships will be billed automatically each month. Annual memberships will be billed as a single payment covering the 12-month membership period.

If the annual membership price changes, the new price will take effect when your next 12-month membership term begins. Price changes are not applied retroactively, so payments from your current or previous membership terms will not be adjusted, credited, or refunded.

If a payment fails or cannot be processed, Flamingo Plumbing & Backflow reserves the right to suspend or terminate membership benefits until the account is brought current.

Flamingo Club memberships may be canceled at any time by contacting Flamingo Plumbing & Backflow.

If a membership is canceled before any membership services, inspections, maintenance visits, or discounts have been used, the membership will end and no further monthly payments will be charged.

If the membership was paid in full for the year, cancellation will stop the membership from automatically renewing at the end of the current term. Annual membership payments are non-refundable.

If any membership benefits, services, or discounts have already been used, the membership will remain active and all scheduled monthly payments will continue through the remainder of the 12-month membership term. No refunds will be issued.

Cancellation requests must be submitted before the next billing date or renewal date to avoid additional charges.

Flamingo Club members may receive the following benefits during their active membership period:

• Annual whole-home plumbing check-up, completed in one scheduled visit and including a water heater flush and tune-up, annual water quality test, and drain camera inspection when needed and access allows
• 10% discount on plumbing repairs, up to $250
• $500 discount on water heater replacement
• Extended labor warranty on qualifying work performed by Flamingo Plumbing
• Standard $85 trip fee waived
• After-hours trip fee reduced from $250 to $125
• Automatic entry into member promotions or giveaways when offered

Flamingo Plumbing & Backflow reserves the right to adjust, improve, or substitute equivalent benefits as needed.

Membership maintenance services must be scheduled during normal business hours and are subject to availability.

Flamingo Plumbing will make reasonable efforts to provide priority scheduling for members, but same-day or emergency appointments are not guaranteed.

Customers are responsible for providing safe and reasonable access to plumbing fixtures, equipment, and systems during scheduled visits.

Membership discounts apply only to services performed by Flamingo Plumbing & Backflow. Member discounts:

• Apply only to repair work and services quoted by Flamingo Plumbing
• Cannot be combined with other coupons or promotions unless approved by Flamingo Plumbing
• Do not apply to trip charges, diagnostic fees, permit fees, after-hours fees, or third-party services unless specifically stated

The standard $85 trip fee is waived for active members. For after-hours visits, the trip fee is reduced from $250 to $125. These trip-fee benefits are separate from the 10% repair discount.

Discounts apply only while the membership is active.

The water heater replacement discount offered through the Flamingo Club applies only to qualifying water heater replacement services performed by Flamingo Plumbing & Backflow.

The discount cannot be combined with other promotional offers unless approved by Flamingo Plumbing.

The discount has no cash value and cannot be applied to previously completed work.

Extended labor warranties provided through the Flamingo Club apply only to qualifying work performed by Flamingo Plumbing & Backflow.

The extended warranty applies only to labor and does not cover materials unless otherwise stated. The warranty does not cover:

• Customer-supplied parts or equipment
• Pre-existing conditions
• Misuse, neglect, or improper maintenance
• Work performed by other contractors
• Damage caused by external factors such as flooding, natural disasters, or structural issues

Warranty coverage may require the membership to remain active and in good standing.

Preventative maintenance services such as inspections, flushes, and tune-ups are designed to help identify potential plumbing issues.

However, these services do not guarantee that plumbing failures, leaks, stoppages, or emergencies will not occur in the future.

Flamingo Plumbing & Backflow cannot guarantee the condition or lifespan of existing plumbing systems.

Drain camera inspections may be provided when needed and when access allows.

Not all plumbing systems allow for camera inspection due to system design, accessibility, or safety concerns.

Flamingo Plumbing reserves the right to determine when a camera inspection is appropriate.

Flamingo Club members may be automatically entered into special promotions or giveaways when such programs are offered.

Flamingo Plumbing & Backflow reserves the right to modify or discontinue promotions at any time.

Flamingo Plumbing & Backflow reserves the right to suspend or terminate membership benefits for the following reasons:

• Non-payment of membership fees
• Abuse or misuse of membership benefits
• Unsafe conditions at the service location
• Fraudulent activity or misrepresentation

Flamingo Plumbing & Backflow shall not be liable for incidental, indirect, or consequential damages related to the Flamingo Club membership program.

The Flamingo Club is a preventative maintenance and customer benefits program and is not an insurance policy.

Flamingo Plumbing & Backflow reserves the right to update or modify these Terms & Conditions at any time.

Any updates will apply prospectively and will not affect benefits already used during an active membership term.

Flamingo Club memberships automatically renew at the end of each 12-month membership term unless canceled by the customer.

For monthly memberships, billing will continue automatically each month until the membership is canceled.

For annual memberships, the membership will automatically renew for an additional 12-month term and the payment method on file will be charged for the renewal unless the membership is canceled prior to the renewal date.

Customers may cancel their membership at any time by contacting Flamingo Plumbing & Backflow prior to the renewal date.

By enrolling in the Flamingo Club, the customer authorizes Flamingo Plumbing & Backflow to automatically charge the payment method on file for membership renewal in accordance with these Terms & Conditions.

For questions regarding Flamingo Club membership, scheduling, or billing, please contact: